THE CUSTOMER REVIEW SITE

Terms and Conditions of Supply

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the services (Services) listed on our website Lookthemup.co.uk (our site) to you. The Services are provided to advertisers who may benefit inter alia from our web page template; web page listing; ratings by reviewers and average score facilities. Please read these terms and conditions carefully before ordering any Services from our site. You should understand that by ordering any of our Services, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Services from our site.

1. Information about us

www.lookthemup.co.uk is a site operated by Lookthemup Limited (we). We are registered in England and Wales under company number 06211481 and with our registered office at 4100 Park Approach, Thorpe Park Business Park, Leeds, LS15 8GB. Our VAT registration number is 912 9861 06

2. Service availability

Our site is only intended for use by people resident in the Serviced Countries (United Kingdom). We do not accept orders from individuals outside those countries. Some restrictions are placed on the extent to which we accept orders from specific countries.

3. Your status

By placing an order through our site, you warrant that:

You are legally capable of entering into binding contracts;
You are at least 18 years old;
You are resident in one of the Serviced Countries; and
You are accessing our site from that country.

4. How the contract is formed between you and us

4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your advertising request. Please note that this does not mean that your request has been accepted. Your submission constitutes an offer to us to buy our services. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you a letter that confirms that your advertising request has been accepted (the Advertising Confirmation). The contract between us (Contract) will only be formed when we send you the Advertising Confirmation.

4.2 The Contract will relate only to those advertising services that we have confirmed in the Advertising Confirmation. We will not be obliged to supply any other Services which may have been part of your order until they have been confirmed in a separate Advertising Confirmation.

5. Our status

5.1 Please note that in some cases, we accept advertisements from third party sellers. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction.

5.2 We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.

6. Consumer rights

6.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received our Service. In this case, you will receive a full refund of the price paid for the services in accordance with our refunds policy (set out in clause 10 below).

6.2 To cancel a Contract, you must inform us in writing. If you fail to comply with this obligation, we may have a right of action against you for compensation.

7. Availability and delivery

Your membership order will be fulfilled by the delivery date set out in the Advertisement Confirmation or, if no start date is specified, then within seven (7) days of the date of the Membership Confirmation, unless there are exceptional circumstances.

8. Membership

8.1 Your registration and membership will be in accordance with the TERMS OF USE AND ACCEPTABLE USE of our website and breach of these may mean loss of advertisement fee at our discretion.

8.2 At the end of your membership period or earlier in the event of breach of contract by you we may terminate this agreement and delete your website page advertisement. We may be able to provide you with a 60 day grace period, where your period of membership has expired through the effluxion of time, in which as an advertiser you may make full renewal payment 30 days after the normal period of payment. Regardless of this discretion on our behalf any renewal payment must always be made within 30 days of the renewal date. Failure to do so risks loss of membership benefits.

9. Price and payment

9.1     The price of any advertisement will be as quoted on our site from time to time, except in cases of obvious error which we may correct by giving you notice of this and an opportunity to pay any increased sum or to cancel the agreement.

9.2     These prices advertised exclude VAT which will be additional.

9.3     Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Advertisement Confirmation.

9.4     Our site contains a large amount of information and it is always possible that, despite our best efforts, some of the information listed on our site may be incorrectly priced. We will normally verify prices as part of our membership procedure so that, where a correct price is less than our stated price, we will contact you to notify you of this error and to offer you the opportunity to cancel this for mistake or to pay the correct sum (“top up”). If a correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions as to a rebate or credit or reject your order and notify you of such rejection.

9.5     We are under no obligation to provide advertisement to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised as a mis-pricing.

9.6     Payment for all services must be by credit or debit card. We will not charge your credit or debit card until we confirm your order.

9.7     Payment of renewed memberships must be made in accordance with 8.2 above.

10. Our refunds policy

10.1 When you cancel a subscription with us:

if you have cancelled the Contract between us within the seven-day cooling-off period (see clause 6.1), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the advertisement in full.
if you wish to cancel after this period we will be unable to provide any refund of your advertisement fee. This is because the minimum contract is for 12 months.

10.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

11. Our liability

11.1 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the price for advertising on the site.

11.2 This does not include or limit in any way our liability:

For death or personal injury caused by our negligence;
Under section 2(3) of the Consumer Protection Act 1987;
For fraud or fraudulent misrepresentation; or
For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

11.3     We are not responsible for indirect losses which happen as a side effect of the main loss or damage (such as loss of income or revenue, loss of business, loss of reputation (including defamation),loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

11.4     Where you buy any product or service from a third party seller through our site, the seller's individual liability will be set out in the seller's terms and conditions.

11.5     You agree that in advertising on our site that you will abide by the website terms of use and acceptable use policy and specifically will not directly or indirectly disparage competitors.

11.6     You also agree that reviewers may review your advertised product and/or services favourably/unfavourably which you accept.

11.7      You agree that in matters relating to defamation all rights by you are waived and that our obligations to you extend only to suspending and/or terminating a member’s subscription following reasonable enquiries and investigations.

12. Import duty and taxes

12.1 If you order Services from outside the UK, they may be subject to import duties and taxes which are levied when the delivery of our services reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

12.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

13. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. Notices

All notices given by you to us must be given to Lookthemup Limited at 4100 Park Approach, Thorpe Park, Leeds, LS15 8GB or via email at enquiries@lookthemup.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

15. Transfer of rights and obligations

15.1     The contract between you and us is binding on you and us and on our respective successors and assigns.

15.2     You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

15.3     We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

16. Events outside our control

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

Strikes, lock-outs or other industrial action.
Civil commotion, riot, invasion, criminal or terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations or restrictions of any government.
Interruption of internet system or electricity supply.
Telecommunications failures or interruptions.
Server failures or interruptions.

16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

17. Waiver

17.1     If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

17.2     A waiver by us of any default shall not constitute a waiver of any subsequent default.

17.3     No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.

18. Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

19. Entire agreement

19.1      These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

19.2     We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

19.3     Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms and conditions.

20. Our right to vary these terms and conditions

20.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities or for any other purpose.

20.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

21. Law and jurisdiction

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

22. Logo Use

As a customer of Lookthemup Limited you are welcome to use our logo to help promote your business and your membership of our website and are hereby granted a limited, revocable and non-exclusive license. However, you may not:

Distort or otherwise change the appearance of our logo.
Imply that we are endorsing your products or services.
Use it to misrepresent our relationship.
Allow any third party company to use our logo without our written permission.
Use our logo in any manner that is disparaging, materially detrimental to or inconsistent with our goodwill, reputation or that otherwise portrays us in a negative light.

If you breach these terms, then we have the right to take whatever action we think appropriate including equitable and injunctive relief, as you agree damages may not be adequate remedy, the costs of which shall be borne by you fully.

23. Discount Codes

Lookthemup Limited may issue promotional discount codes. Lookthemup Limited at all times reserves the right to withold, amend, or withdraw all promotions without notice.